Dana Guiret:
Administrative Manager (Operations Manager in Training)
Operations Coordinator
As Administrative Manager for Company Operations and in training for Operations Manager, Dana Guiret coordinates team performance monitoring and process support at Prop, drawing from her customer service roles to maintain standards in migration and recruitment workflows.
In her roles at Qualfon Philippines, Inc.—Team Leader Intern (Nov 2023-Feb 2024), Subject Matter Expert for Nesting Support (Jun-Nov 2023), and Customer Service Representative (Aug 2022-Jun 2023)—Dana monitored teams of 15-20 agents to meet 90% weekly customer satisfaction KPIs. She conducted feedback sessions, handled escalations, and assisted new hires with tool navigation and call documentation.
Qualifications and Expertise
Dana holds a BS in Accountancy from Silliman University (June 2022), with undergraduate studies in BS Food Technology Major in Engineering at the University of the Philippines Los Baños.
At Prop, she applies her experience in multi-channel interactions to manage account management B2B inquiries and vendor coordination, ensuring timely resolutions and alignment with operational standards. This includes meeting facilitation, calendar management, and data entry accuracy for accurate records.
Dana supports workflow management processes by providing real-time guidance to teams, monitoring metrics, and suggesting improvements to meet company KPIs, as in her prior work resolving customer concerns across chat, voice, and email.
She conducts performance reviews and feedback to uphold service quality, maintaining detailed interaction logs to minimize errors, which aids Prophr's audit operations compliance in operations.
Her skills in time management and Google Workspace use further enable efficient task handling and positive team communication.